Roadside assistance
Explain a starting problem, warning light or other roadside fault so the appropriate assistance or onward recovery can be discussed.
Roadside assistance: assistance or onward transport
What needs checking
The symptoms, fuel type, battery system and safety of the stopping place help establish whether roadside attention is appropriate.
Collection and handover
The operator explains the available scope. If a safe roadside solution is unsuitable, onward recovery can be quoted separately.
Useful details for your call
Describe the fault, location, vehicle model and whether you have breakdown cover.
Roadside assistance: questions and answers
Will every fault be fixed at the roadside?
No. Some faults need workshop equipment, parts or a safer working location, so transport may be the appropriate next step.
Can I request assistance before deciding on recovery?
Yes. Explain the symptoms and ask what can be assessed, what it costs and how a recovery decision would be made.
What affects the quotation for roadside assistance?
Assessment, any authorised parts or assistance and onward transport should be itemised. A quotation should confirm the agreed collection, loading and transport scope before work is arranged.
Related recovery services
Roadside assistance across the UK
Choose from 1,211 population-ranked areas. Give your precise collection point when you call.
1211 areas. All links are available below.
East Midlands 99 areas
East of England 117 areas
London 101 areas
North East 54 areas
North West 155 areas
Northern Ireland 30 areas
Scotland 113 areas
South East 188 areas
South West 106 areas
Wales 62 areas
West Midlands 80 areas
Yorkshire and The Humber 106 areas
Discuss your recovery
Call 0800 111 6480 with the vehicle, collection and destination details. Confirm the suitable equipment, availability and quotation before collection is arranged.