Breakdown recovery
When a mechanical or electrical fault leaves a vehicle unable to continue, recovery can move it to an agreed repair destination.
Breakdown recovery: from breakdown to repair handover
What needs checking
Describe warning lights, noises, fluid leaks and whether the vehicle starts, rolls or steers. A roadside diagnosis is not assumed.
Collection and handover
The vehicle is assessed for loading and carried or towed using a suitable method; the receiving garage handles the subsequent repair.
Useful details for your call
Give the registration, symptoms, location and preferred garage.
Breakdown recovery: questions and answers
Does recovery include the repair?
Transport and repair are separate unless specifically included in the quote. Ask what assessment or roadside help is available.
Should I keep trying to start it?
Tell the operator what has happened and follow the vehicle handbook. Do not continue attempts if there are signs of damage, overheating or leakage.
What affects the quotation for breakdown recovery?
Loading difficulty, distance and any separately agreed assistance affect cost. A quotation should confirm the agreed collection, loading and transport scope before work is arranged.
Related recovery services
Breakdown recovery across the UK
Choose from 1,211 population-ranked areas. Give your precise collection point when you call.
1211 areas. All links are available below.
East Midlands 99 areas
East of England 117 areas
London 101 areas
North East 54 areas
North West 155 areas
Northern Ireland 30 areas
Scotland 113 areas
South East 188 areas
South West 106 areas
Wales 62 areas
West Midlands 80 areas
Yorkshire and The Humber 106 areas
Discuss your recovery
Call 0800 111 6480 with the vehicle, collection and destination details. Confirm the suitable equipment, availability and quotation before collection is arranged.